Privacy Policy
We take user privacy seriously and want you to be informed. This Privacy Policy outlines the privacy practices of Grace Industries, Inc. (“Company,” “us,” “we,” or “our”) in connection with your (“you” or “your”) access to or use of our devices and other products, website, mobile apps, SaaS services, and other services (collectively, the “Service”). By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by our terms, including this Privacy Policy.
Table of Contents:
• What does this Privacy Policy cover?
• How do we collect and use information?
• When do we disclose information?
• How do we use cookies and similar technologies?
• Do we sell or share information?
• How do we protect and transfer information?
• How long do we retain information?
• What are your privacy rights?
• Do we collect information about children?
• How do we use or disclose sensitive information?
• Do we offer financial incentives for your data?
• Do we respond to Do Not Track (DNT) Signals?
• What about your privacy obligations?
• How do we update this Privacy Policy?
• How can you contact us?
WHAT DOES THIS PRIVACY POLICY COVER?
This Privacy Policy outlines how we collect, use, and disclose information of users, both online and offline. This Privacy Policy applies to the processing of information relating to individuals (“Personal Data”) collected by us when you:
• Visit our websites that display or link to this Privacy Policy;
• Visit our branded social media pages;
• Receive communications from us or otherwise communicate with us, including but not limited to emails, phone calls, texts or faxes;
• Use our devices, products, software and other services where we act as a controller of your personal data;
• Are employed by a customer of our devices, products, software and other services where your information has been shared with us in our capacity as a controller;
• Are employed by Grace Industries, Inc.;
• Participate in surveys, research or other similar data collection facilitated by us;
• Register for, attend, or take part in our events, webinars, programs, trainings, certifications, or contests.
Our Service may contain links to other websites, applications, platforms, and services maintained by third parties. The information practices of these third parties, including the social media platforms that host our branded social media pages, are governed by their privacy statements, which you should review to better understand their privacy practices.
In some circumstances, we may also collect, or our partners may provide us with, publicly available information which may contain Personal Data that you have published or that has been made available online. The way in which our partners collect this is detailed in their own privacy policies, available on their websites.
HOW DO WE COLLECT AND USE INFORMATION?
We collect Personal Data directly from you at various points during your purchase, setup, and use of the Service, for example:
• When you contact us about the Service;
• When you purchase access to the Service;
• When you install, set up, or use the Service;
• When your employees use the Service
• When you click a link on an advertisement for the Service;
• When you post reviews or comments on our social media channels;
• When you communicate with us, such as by speaking to one of our customer service agents;
• When you sign up to receive email, text/SMS or other communications from us;
• When you participate in a survey or contest;
• When you fill out a form on our websites or apps; or
• When you apply for a job with our Company.
The Personal Data we collect directly from you may include identifiers, professional or employment-related information, financial account information, commercial information, location information, and internet activity information, among others.
Additionally, like most websites and apps, we also collect Personal Data through automated technologies, such as cookies, web beacons, and pixels. These practices are discussed more fully in the section below entitled “How Do We Use Cookies and Similar Technologies?”
We primarily collect Personal Data for our business purposes, namely, to provide and improve our Service. Part of this includes compliance with applicable laws, such as responding to legal requests, enforcing this Privacy Policy and our rights, and protecting others and our Service. We may also use information for short-term, transient use for an interaction with you and to personalize your experience and communications. We use information for security purposes and to protect against harmful activity. We may use information for debugging for functionality, auditing interactions, and internal research. We also use information as instructed by you and with your consent. In addition, we collect information for commercial purposes, meaning to market our Service.
We use information for the same reasons that we collect it. For example, we use information for business purposes, such as running our Service, as well as commercial purposes, such as advertising to you after you leave our website.
The below further details the information we collect and the purpose for its collection and use.
| Category | Examples of Data Collected | Collection Point | Purpose for Collection and Use |
| Identifiers | Contact Information, such as name, address, your email address, your telephone number, company name and address, and your title / position. Account Information, such as account name and number. | We collect this information when you provide it, such as when you submit a product inquiry on our website, purchase and/or use our Service, create a user account, communicate directly with us, or set up devices. We may also collect data from third parties where related to the Service, such as email addresses for potential customers or through social media login/sign-in. | We collect and use data for all business purposes, such as complying with applicable laws, providing and improving our Service, responding to communications, and for security and auditing purposes. We may also collect and use your contact information to market our offerings to you, such as through emails. |
| Commercial Data | Transactions, such as Services purchased or considered, the services within your subscription plan, or purchasing tendencies. Financial, such as name, signature, bank account number, credit or debit card number. Inferences, such as creating a profile relating to consumer preferences and trends. | We collect this information when you provide it, such as when you place an order for our Service. We may collect, store, and use your financial data to manage your subscription to the Service. | We collect and use data for all business purposes, such as providing and improving our Service, responding to communications, and for security and auditing purposes. We may also use inference information to market offerings of interest to you. |
| Personal Background | Protected Class, such marital status, sex, and age. Health or Genetic Data, such as important medical information. | We only collect this information when you choose to provide it, such as when you provide profile or household information, or otherwise communicate this information to us, for example, if you are employed by Company. | We collect and use this data for business purposes, such as maintaining necessary records on Company employees, providing and improving our Service, responding to communications, and for security and auditing purposes. |
| Device Data | Internet and Network Data, such as login credentials for your Wi-Fi or other connectivity services, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement. See below for more information about cookies and other tracking technologies. Geolocation, such as general location from an IP address or precise GPS location if using one of our devices. | We collect this data when you provide it to us, such as when you are setting up your account to use our Service and/or one of our devices. We also collect this data through cookies and other automated technologies. For example, like many companies, we automatically gather information about your device, such as your IP address, browser type, and operating system. For more information on these practices, see below. | We collect and use data for all business purposes, such as providing and improving our Service and for security and auditing purposes. We may also use device data to market offerings of interest to you. Our devices are meant to share GPS coordinates of the wearer. Any customer employees wearing one of the devices will have their location shared with customer. Further, we maintain this geolocation data on our servers and we may use it to provide increased functionality and more accurate information to improve our Service and devices. |
| Sensitive Data | In addition to categories described above, we may collect the following: Account Access, such as an account log-in or financial data in combination with a passcode or other credentials. Contents of Messages, such as email or text messages where we are not a recipient. For example, users can create alerts that generate messages, which we may have access to. Medical Data, such as information you choose share with us as an employee of Company. | We collect sensitive information when you provide or authorize it, such as through use of our Service or are employed by Company. For more information on these practices, see below. | We only collect and use data for the business purposes outlined, such as to identify you and your account and for security purposes or employment purposes. |
| Other Personalized Data | Employment, such as professional or employment history. Education, such as educational history. Other Information, such as communications to us or responses to surveys or promotional offers. | We may collect this information if you provide it, such as if you apply for a job, send us a message, or participate in a survey or offer. | We collect and use data for business purposes, such as reviewing job applications and providing and improving the Service. The Service does not intend to collect any other personal data not outlined to you. |
| Other Non-Personalized Data | Public information De-identified data Pseudonymized data | We may collect this information at any time, from public, third party, and other sources. For example, we may share a public review that you posted about us. | We may collect and use this data for any business or commercial purposes. The information will either be public data or not identify individual users. |
If you provide us, our service providers or our affiliates with any Personal Data relating to other individuals, you represent that you have the authority to do so, and where required, have obtained the necessary consent, and acknowledge that it may be used in accordance with this Privacy Policy. If you believe that your Personal Data has been provided to us improperly, or want to exercise your rights relating to your Personal Data, please contact us by using the information in provided below.
WHEN DO WE DISCLOSE INFORMATION?
As part of our business, we disclose information as follows and for the purposes outlined above, which include business purposes to provide and improve the Service and comply with legal and contractual obligations as well as commercial purposes, such as to market our business.
• Service Providers and Contractors: With our contracted service providers, who provide services such as IT and system administration and hosting, credit card processing, research and analytics, marketing, security, customer support and data enrichment for the purposes and pursuant to the business purposes described above. We may likewise share information with “contractors” that are not service providers but to whom we disclose information for a business purpose.
• Company Affiliates; Merger or Sale: With affiliates within the Grace Industries corporate group and companies that we acquire in the future after they are made part of the Grace Industries corporate group, to the extent such sharing of data is necessary to fulfill a request you have submitted via our websites or for customer support, marketing, technical operations, event registration and account management purposes. Further, we may share information as part of a sale, merger, acquisition, or other change in control or entity status, either in whole or in part. We reserve the right to transfer or assign your information as party of any such transaction or investigation.
• Customers with whom you are affiliated and the applicable partner responsible for access to your services: If you use our services as an authorized user, we may share your Personal Data with your affiliated customer and/or the applicable partner responsible for your access to the services to the extent this is necessary for verifying accounts and activity, investigating suspicious activity, providing access to the Service, or enforcing our terms and policies.
• Third party networks and websites: With third-party social media networks, advertising networks and websites, so that we can market and advertise on third party platforms and websites.
• Disclosure of Cookies/Device Data: For more information about our use of cookies and other technologies, see further below. Such disclosure is for our business purposes, in particular to provide you with the Service, as well as commercial purposes, such as to market to consumers that may be interested in our Service or related offers. Company may also contract with third-party advertising companies to serve ads on our behalf. These companies may use cookies or other measures to collect non-identifier information.
• Legal Process and Protection: We may disclose information as necessary to comply with our legal obligations, such as to respond to government requests, law enforcement inquiries, legal processes, subpoenas, and court orders. We may disclose information when we believe it is necessary to investigate, prevent, or respond to illegal, fraudulent, or injurious actions or security incidents that may cause harm to us, the Service, or others. We may also disclose information in good faith where necessary to investigate or enforce a violation of this Privacy Policy, our terms, or any legal rights.
• Upon Consent: We may disclose information as requested or consented to by you. Such disclosure may be for any business or commercial purpose as described to you.
HOW DO WE USE COOKIES AND SIMILAR TECHNOLOGIES?
As with many companies, we may use cookies, pixels, gifs, web beacons, log files, and/or similar technologies to automatically collect certain information when you use the Service or interact with our digital media content, such as when you visit our website. This allows us to track individual users, determine when content is accessed, and customize user experiences. For example, unless you have opted out of cookies or changed your cookie settings in your internet browser, your browser automatically sends us certain device, browser, internet connection, and general geolocation information and certain internet activity information. For instance, we may collect your mobile device identifier or MAC address, ISP carrier information, date and time you access the Service, the pages you visit, and whether you click on ads. You can change your cookie settings in your internet browser and use settings on your device to manage your privacy controls. For more information and ways to opt out, see https://www.allaboutcookies.org/, and learn how to disable these tools by opting-out of third-party cookies and mobile device ID practices.
As part of our practices, we may use third-party advertising companies to display ads tailored to your individual interests based on your online activity and to provide ad-related services such as analytics and market research. Third parties, in turn, may use a cookie, web beacon, or other similar technology to collect information. To opt-out of cross-device linking, visit www.aboutads.info/choices or perform a global opt-out on each browser and device.
In particular, we may use Google cookies and tools, such as Google Analytics and in certain cases Google Maps, for analytics and advertising and to improve the user experience, and your information may be shared with Google; for more information, visit the Google Cookie Policy, Google Analytics Opt-Out Browser Add-On, or Ads Settings. We may also use Meta and other cookies for the purposes stated above, and your information from cookies may be shared with Meta; for more information visit the Meta/Facebook Cookie Policy.
Please note that there are different types of cookies and related technologies, which may be placed by us or third parties, including essential cookies that are required to display and provide the Service; preference cookies that are used to store preferences and improve user experiences; analytics cookies to determine how the Service is used and that often collect non-personalized information; and marketing cookies to deliver personalized and targeted advertisements that may be of interest to you and others, and which are used for business purposes for advertising to those that visit the Service, and commercial purposes for marketing to others.
DO WE SELL OR SHARE INFORMATION?
We do not sell data for monetary consideration. We only share data as outlined in this Privacy Policy. Our use of online tracking technologies may be considered a “sale” / “sharing” under applicable law. Visitors to our website can opt out of being tracked by these third parties by clicking the Cookie Preferences link, or by contacting us as outlined below.
HOW DO WE PROTECT AND TRANSFER INFORMATION?
Consistent with others in our industry, we take efforts to employ technical, administrative, and physical security measures for personal information, taking into account reasonable security procedures and accessible technology. However, no system can be completely secure; and we cannot promise, and you should not expect, that your personal information will always remain secure. Your provision of personal information is at your own risk. The safety and security of your information also depends on you. Take steps to safeguard your passwords and other data and notify us as soon as possible if you believe your account security has been breached. We transfer, process, and store data only via reputable and trusted cloud service providers.
If you are visiting the Service from a location outside of the United States, your connection will be through and to servers located in the United States, and all information you provide will be processed and securely maintained in our web servers and internal systems located within the United States. By using the Service, you authorize and specifically consent to the transfer of personal data to the United States and its storage and use as specified in this Privacy Policy.
HOW LONG DO WE RETAIN INFORMATION?
We retain personal information for the length of time necessary to fulfill the purposes outlined in this Privacy Policy, unless a different retention period is requested by you or required or permitted by law. For example, we will retain your personal information for as long as it is needed to provide you with the Service or fulfill a legal or contractual obligation.
We use the following criteria to determine how long we retain personal information: (a) our relationship with you, such as if there is an open contract or account or a pending transaction or request; (b) legal obligations to retain personal information for certain purposes, such as to maintain transaction records; and (c) other obligations or considerations relating to the retention of data, such as contract requirements, litigation holds, investigations, or statutes of limitation.
We value consumer privacy rights and strive to provide flexibility with how your personal data is used and shared. If you want to make a privacy request or have any questions, please contact us through phone 724-962-9231 or email privacy@graceconnected.com with your name and email address or other identifier used in connection with our Service so that we can verify your request. If an authorized agent is making a request on your behalf, the agent should provide its name and contact information, such as an email address, in addition to your information. There may be situations where we cannot grant your request; for example, if you make a request and we cannot verify your identity, or if you request deletion of data that we have a legal obligation to keep. Where we deny your request in whole or in part, we will take steps to inform you of the denial and provide an explanation of our actions and the reasons for the denial.
Applicable privacy laws have different requirements and depend on various factors, such as where you live and how much revenue or data is at issue. Generally, we adhere to the following set of privacy rights to the extent applicable and subject to any limitations authorized by law.
• Access. You can access and obtain your data and ask us for certain information, including: the categories of personal information collected and used; the categories of the sources of data; the business or commercial purposes for collecting, selling, or sharing data; the categories of third parties to whom data is disclosed; and the specific pieces of personal information collected. You also have a similar right to data portability (the ability to export, back up, and transfer data).
• Amend. You can amend, correct, or rectify your data if it is inaccurate.
• Delete. You can have your data deleted subject to certain legal limitations.
• Limit. You can limit the processing of your data, in particular any sensitive data, and limit use of automated decision making, such as profiling.
• Opt-Out. You have the right to opt-out of certain data practices. For example, you can unsubscribe from marketing communications by following the opt-out instructions in each message or by contacting us as outlined in this Privacy Policy (please note that we may still send non-marketing messages, and that consent to receiving marketing communications is not mandatory to use the Service). You may also opt out of the “sale” or “sharing” or your personal information to the extent applicable. Please see our Cookie Preferences link. You may opt out of the use of automated decision-making technology if applicable. We will also respond to recognized global opt-out preference signals where we can verify the request. For more information, see below.
• Complaints. You have the right to make certain complaints, including for privacy concerns. We value your feedback and seek the opportunity to work with you on any issues. You have the right to no discrimination for asserting your privacy rights.
• Specific State Laws. Several states have enacted privacy laws that may apply to you, depending on the circumstances. For example, the California Consumer Privacy Act (“CCPA”), updated by the California Privacy Rights Act (“CPRA”), governs certain California-related conduct. Under California’s “Shine the Light” law, California residents may also request certain information regarding Company sharing personal information with third parties for their direct marketing purposes. Further, if you are a California resident under the age of 18, California Business & Professions Code Section 22581 permits you to request and obtain removal of content you have publicly posted. Please note that such a request does not ensure complete or comprehensive removal of public content.
• European Laws. Generally, residents of the European Economic Area (“EEA”) have the right to access your own information that we hold; to ask that your information be corrected, updated, or erased; and the right to object to, or request that we restrict, certain processing of your information. Our legal basis for collecting and using your personal data is your consent, the fulfillment of our obligations pursuant to the contract created between you and Company, or where the collection and use is in our legitimate interests and does not violate your data protection interests or fundamental rights. You may withdraw your consent to our collection and use of your personal data. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your information used in reliance on lawful processing grounds other than consent.
• Other Laws. If certain other privacy laws apply to you that provide you with additional rights, please contact us to make a request, as we strive to comply with all privacy rights.
DO WE COLLECT INFORMATION ABOUT CHILDREN?
No, we do not knowingly collect any personal information about children under the age of 13. If we obtain actual knowledge that we have collected such information, we will delete it from our database. We have no such information to use or to disclose to third parties or to otherwise report, including under the Children’s Online Privacy Protection Act (“COPPA”). We do not have actual knowledge of selling or sharing the personal information of consumers under the age of 16.
HOW DO WE USE OR DISCLOSE SENSITIVE INFORMATION?
We do not generally use or disclose “sensitive” personal information, nor do we use sensitive information for purposes other than those specified in the CPRA, which provides for the following uses without additional disclosures where the information is reasonably necessary and proportionate to the use: (a) to perform certain services, such as verifying information or for analytics; (b) to verify or maintain the quality or safety of our Service; (c) to perform services or provide goods reasonably expected; (d) for short-term use where there is no disclosure or profiling; and (e) to resist malicious, fraudulent, or illegal actions or to ensure physical safety.
DO WE OFFER FINANCIAL INCENTIVES FOR YOUR DATA?
No, we do not currently offer any financial incentives for your data.
DO WE RESPOND TO DNT SIGNALS OR GPC?
No, our Service does not currently respond to DNT, short for Do Not Track, requests. DNT is a feature that, when enabled, sends a signal to websites to request that your browsing not be tracked.
“GPC” is short for Global Privacy Control settings in your browser or extension. We recognize GPC signals. This means that if your browser has GPC enabled, our website will automatically recognize your GPC signal and opt you out of the sale of your personal information, if any. For more information about GPC, please click here: https://globalprivacycontrol.org/.
WHAT ABOUT YOUR PRIVACY OBLIGATIONS?
Your jurisdiction may have certain privacy laws and other local regulations or applicable laws that govern how you can or should use our Service. We are not responsible for your compliance with those obligations. You are solely responsible for complying with any applicable laws, rules, or regulations pertaining to the use of our products.
HOW DO WE UPDATE THIS PRIVACY POLICY?
We will update this Privacy Policy when our privacy practices change or as otherwise required or permitted by law. Each time you use the Service, the current version of this Privacy Policy will apply. Unless we receive your express consent, any revised Privacy Policy will apply only to information collected after the effective date of the revised Privacy Policy.
HOW CAN YOU CONTACT US?
Please contact us with any questions or concerns! We can be reached at:
Grace Industries, Inc.
305 Bend Hill Rd
Fredonia, PA 16124
Tel: 724-962-9231
Email: privacy@graceconnected.com
Last Updated: June 27 , 2024